Client Service Executive

Zare Innovations is a technology and business process outsourcing company that delivers strategic talent solutions, enterprise software development, AI solutions, and comprehensive technical support services. We partner with businesses to provide elite software developers, UI/UX designers, and QA engineers who integrate seamlessly with existing workflows, offering significant cost efficiencies without compromising on quality or cultural fit. Our services span custom enterprise software development, AI-powered solutions including conversational AI and machine learning models, technical support and infrastructure management, and comprehensive back office and administrative operations. We are committed to driving innovation, accelerating project timelines, and delivering measurable business outcomes for our clients. For more information about Zare Innovations, visit www.zareinnovations.com

As a Client Service Executive, your role is pivotal in ensuring positive customer experiences and the efficient management of client campaigns. You will be the primary liaison between clients and internal departments, striving to achieve client goals and maintain strong relationships.

Key Responsibilities:

• Manage client campaigns including monitoring, optimization, and performance improvements.

• Identify customer needs and provide effective solutions.

• Manage budgets across publishers to optimize performance.

• Prepare performance reports (MBR/QBR decks).

• Maintain campaign deliverables across owned properties.

• Manage onboarding and post-sales relationships.

• Collaborate with internal teams including Engineering, Product, TechOps, Customer Success, Revenue, PubOps, and Growth.

• Review PRDs and participate in UAT testing.

Qualifications:

• Bachelor’s degree (Engineering preferred).

• 4–8 years of relevant experience.

• Strong Excel and MS Office skills.

• Experience in B2B/SaaS or HR Tech preferred.

• Knowledge of digital marketing and ad tools like Google Ads, Facebook Ads is a plus.

• Strong communication and stakeholder management skills.

• Overall, the role focuses on client satisfaction, retention, and revenue growth.